FREQUENTLY ASKED QUESTIONS
WHAT KIND OF PRODUCTS DO YOU SELL?
We specialize in a range of high-performance tech products, including electric bikes and various related accessories designed for optimal performance and user experience.
ARE YOUR PRODUCTS NEW OR REFURBISHED?
All our products are brand new unless explicitly stated otherwise. We source directly from manufacturers to ensure quality and authenticity for every item sold.
WHAT IS YOUR SHIPPING POLICY AND DELIVERY TIME?
Our shipping policy varies by product and destination. Generally, express shipping takes 2-4 weeks, standard 40-70 days, and production time is usually 5-10 business days.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we ship to a wide range of international countries. Shipping costs and delivery times will be calculated at checkout based on your location and chosen shipping method.
WHAT IS YOUR RETURN AND WARRANTY POLICY?
We offer a comprehensive return policy and manufacturer's warranty on all eligible products. Specific details can be found on our dedicated Return Policy and Warranty pages.
HOW CAN I TRACK MY ORDER?
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status and estimated delivery of your package online.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of secure payment methods, including major credit cards, PayPal, and other digital payment options, ensuring a smooth and safe checkout process.
DO YOU PROVIDE CUSTOMER SUPPORT?
Absolutely! Our dedicated customer support team is available to assist you with any questions, concerns, or issues you may encounter with our products or services.
CAN I CHANGE OR CANCEL MY ORDER AFTER IT'S PLACED?
Order modifications or cancellations are possible within a limited timeframe after placement. Please contact our support team immediately for assistance with such requests.